Skill Development

Decorative image for Resource Profile ESOL Customer Service Training Curriculum

ESOL Customer Service Training Curriculum

2007

This seven-unit curriculum for teaching customer service skills to English for speakers of other languages (ESOL) includes an instructor guide and student workbook.

Administrators
Instructional Staff
Adult Learners
Decorative image for Resource Profile Future Skills Update and Literature Review

Future Skills Update and Literature Review

2016

This paper explores the work skills that will be needed in the future and the ways in which educational institutions will need to more fully integrate them into workforce training.

Administrators
Teacher Trainers
Instructional Staff
Decorative image for Resource Profile Foundational Skills in the Service Sector

Foundational Skills in the Service Sector

2017

This paper describes the characteristics of American workers employed in key service-sector industries who lack foundational skills, highlights promising practices and interventions to help them upskill, and details key federal and state policy levers that foster economic mobility.

Administrators
Policymakers and Implementers
Decorative image for Resource Profile Preparing Teachers for Deeper Learning: Competency-Based Teacher Preparation and Development

Preparing Teachers for Deeper Learning: Competency-Based Teacher Preparation and Development

2014

The paper contains recommendations that will move the field toward a competency-based system and a call to action regarding the importance of better aligning teacher preparation and development with student Deeper Learning goals.

Teacher Trainers
Policymakers and Implementers
Instructional Staff
Decorative image for Resource Profile Still Searching: Job Vacancies and STEM Skills

Still Searching: Job Vacancies and STEM Skills

2014

This report uses a unique database from the labor market information company Burning Glass and other sources to analyze the skill requirements and the advertisement duration time for millions of job openings.

Administrators
Teacher Trainers
Policymakers and Implementers
Instructional Staff
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Getting Online: Distance Education Promising Practices for Canadian Literacy Practitioners

2008

This resource reports the findings from the Getting Online: Distance Education Promising Practices for Canadian Literacy Practitioners(the GO Project). 

Administrators
Teacher Trainers
Policymakers and Implementers
Instructional Staff
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Charting the Course: Supporting the Career Development of Youth with Learning Disabilities

2010

This guide aims to help youth service professionals better understand issues related to learning disabilities so they can help youth with diagnosed and undiagnosed learning disabilities develop individual strategies that will enable them to succeed in the workplace.

Administrators
Teacher Trainers
Instructional Staff