Education Criteria for Performance Excellence 2009-2010

The Baldrige Criteria for Performance Excellence provide a systems perspective for understanding performance management.
Resource URL:
Author(s): 
Baldrige National Quality Program
Author(s) Organizational Affiliation: 
Baldrige National Quality Program
Published: 
2009
Product Type: 
Required Training: 

Yes - AE staff who plan to use the Baldrige approach should be trained by certified Baldrige experts (examples include AE supervisors being trained in TN)

Abstract: 

The Criteria "reflect validated, leading-edge management practices against which an organization can measure itself. With their acceptance nationally and internationally as the model for performance excellence, the Criteria represent a common language for communication among organizations for sharing best practices. The Criteria are also the basis for the Malcolm Baldrige National Quality Award process.

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What the Experts Say: 

The value of this resource lies in providing the adult education field with a taste of what the Baldrige phenomenon is about including a description of the seven criteria for educational excellence and a detailed assessment tool for program evaluation. One of the benefits of this resource, as stated by the authors, is to create a common language and framework for the business and education sectors to foster cross-sector cooperation and the sharing of best practices. Since this is a complex procedure and one that requires a possibly unfamiliar role for program leaders, targeted training or coaching from a more experienced colleague would be advisable.

Benefits and Uses: 

An accompanying resource:

2015-2016 Baldrige Performance Excellence Framework (Education)

http://www.nist.gov/baldrige/publications/upload/2015_2016_Category_and_Item_Commentary_ED.pdf

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