Education Criteria for Performance Excellence 2009-2010

The Baldrige Criteria for Performance Excellence provide a systems perspective for understanding performance management.

Baldrige National Quality Program
Author(s) Organizational Affiliation
Baldrige National Quality Program
Publication Year
Resource Type
Target Audience

The Criteria "reflect validated, leading-edge management practices against which an organization can measure itself. With their acceptance nationally and internationally as the model for performance excellence, the Criteria represent a common language for communication among organizations for sharing best practices. The Criteria are also the basis for the Malcolm Baldrige National Quality Award process.


Benefits and Uses

An accompanying resource:

2015-2016 Baldrige Performance Excellence Framework (Education)

Required Training

Yes - AE staff who plan to use the Baldrige approach should be trained by certified Baldrige experts (examples include AE supervisors being trained in TN)

What the experts say

The value of this resource lies in providing the adult education field with a taste of what the Baldrige phenomenon is about including a description of the seven criteria for educational excellence and a detailed assessment tool for program evaluation. One of the benefits of this resource, as stated by the authors, is to create a common language and framework for the business and education sectors to foster cross-sector cooperation and the sharing of best practices. Since this is a complex procedure and one that requires a possibly unfamiliar role for program leaders, targeted training or coaching from a more experienced colleague would be advisable.

Resource Notice

This site includes links to information created by other public and private organizations. These links are provided for the user’s convenience. The U.S. Department of Education does not control or guarantee the accuracy, relevance, timeliness, or completeness of this non-ED information. The inclusion of these links is not intended to reflect their importance, nor is it intended to endorse views expressed, or products or services offered, on these non-ED sites.

Please note that privacy policies on non-ED sites may differ from ED’s privacy policy. When you visit, no personal information is collected unless you choose to provide that information to us. We do not give, share, sell, or transfer any personal information to a third party. We recommend that you read the privacy policy of non-ED websites that you visit. We invite you to read our privacy policy.