Telephone Skills: Knowing Whether to Stay on the Line or Leave a Message

This resource supports the teaching of specific education and training content that can be implemented by classroom instructors in the context of a particular career cluster.

Fairfax County Adult ESL
Publication Year
Resource Type
Instructional Material
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Target Audience

This activity is part of the Workforce Education Learning Activities Bank, an interactive resource of work-related basic skills lessons for use by instructors in the workplace or in traditional adult education programs and by adult learners. All activities within the bank were developed with the appropriate Secretary’s Commission on Achieving Necessary Skills (SCANS), Equipped for the Future (EFF), and GED skills and standards in mind. Learners need to be able to communicate over the telephone during their job search and answer the telephone at work; therefore, it is necessary for them to speak clearly.  Upon completion of the activity, learners will be able to ask to speak to a supervisor at work using an appropriate telephone voice and to determine whether to stay on the line or to leave a message based on the response.

Benefits and Uses

This ELL lesson on communication provides instruction on a critical skill set applicable across a wide variety of careers. The specific context of this activity is the Hospitality and Tourism career cluster.

Resource Notice

This resource was reviewed and vetted through the Designing Instruction for Career Pathways initiative of the U.S. Department of Education, Office of Vocational and Adult Education under Contract No. ED-CFO-10-A-0072/0001.